Terms & Conditions



1. Introduction




These Terms and Conditions apply to this waterfieldscakes.co.uk website. By visiting waterfieldscakes.co.uk or by placing an order, you confirm that you have read these Terms and Conditions and agree to adhere to them in their entirety. If you do not agree to these Terms and Conditions, you must not use this website.




The term "Cakes by Waterfields", "Waterfields", "us" or "we" refers to the owner of the website whose registered office is Waterfields (Leigh) Ltd, Crompton Fold Bakery, Manchester Road, Leigh, WN7 2LX. The term "you" refers to the user or viewer of our website.




The use of this website is subject to the following terms of use:




The content of the pages of this website is for your general information and use only. It is subject to change without notice.




Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.




This website contains original celebration cake designs. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.




Please note: All orders for products or services will be acknowledged but confirmation of the price shall at all times be when the order is accepted and such orders shall be honoured at the prices shown on the order acceptance which shall normally be the price or cost as shown on our Web Site on the date of the order. Up to date prices can be found on our Web Site which is continuously updated.




Payment, Collection and Price




A) Payment is to be made via credit, debit card or Paypal on this website and no other methods of payment are acceptable unless otherwise agreed in writing by Waterfields No goods shall be dispatched until payment has been made to and accepted by Waterfields. Credit card companies may require address verification (your credit card billing address) or other security information on web site transactions. Any incorrect information given may result in a delayed or cancelled order for which Waterfields accepts no responsibility.




B) Waterfields shall dispatch orders to the collection point selected by the customer at point of purchase on the chosen date for delivery provided that all monies due have been received. If these terms cannot be met, Waterfields will offer the purchaser the right to cancel the order and shall make immediate refund to the purchaser of monies paid if the order is cancelled by the purchaser.




D) Our policy requires 100% prepayment in advance for any orders made from this web site. Such payments are not refundable once the merchandise is ordered except as shown in these terms.




Returned Goods




At Cakes by Waterfields we aim for the best quality and satisfaction from our customers. However, if you are not 100% happy with your purchase we would like to make it better for you.




Upon collection of your product it is your responsibility to check that the product matches the order confirmation you received at point of purchase. Once you have collected your product, Waterfields will consider this to be confirmation that your product is correct and matches the order you placed and is not damaged.




Although we endeavour to ensure our cakes are packaged carefully, Waterfields are not responsible for any damage incurred to your purchase during transportation from the collection point. We recommend that all cakes are transported flat so they do not move during transportation.




We hope there should be no reason to return your product to us, However, Should you wish to, the returns procedure is detailed below:



•Return the cake with proof of purchase and your reason for return to your nearest Waterfields shop and they will deal with your request.




•If it is not convenient to return the cake to your nearest shop, then please contact us at cakes@waterfields.co.uk listing your name, order number and any photos with your reason for return and we will deal with your return request.






Cancellations Policy




We understand that you may need to cancel your order for unforseen circumstances and want to try to help where possible. Please see below cancellation restrictions:



•Orders cancelled two months before the due date will receive a full refund




•Orders cancelled between two months and two weeks will receive an 80% refund




•Orders cancelled between two weeks and one week will receive 50% refund.




•Orders cancelled one week before collection will not receive a refund




To cancel your order, please contact us directly at cakes@waterfields.co.uk listing your name and order number and we will process your request in accordance with the above restrictions.




Law




A) If any part of these terms and conditions shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions provided the contract is capable of continuing without such terms and conditions.



B) These terms shall be deemed to have been made in England and shall in all respects be governed by English Law except where the statutory rights of consumers within the European Union are otherwise protected within the law of the state or country of delivery.




C) In respect of consumer statutory rights within the European Union these are unaffected by these terms and conditions.




Consumer Rights




The terms and conditions listed for citizens of the European Union are determined by specific consumer legislation and the rights of the purchaser are governed by such consumer legislation. If there is any conflict between the Terms and Conditions of this Web Site and consumer legislation the rights of the consumer under the legislation will not be affected.




Copyright Notice




This website and its content is copyright of Waterfields - © 2016. All rights reserved.



Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:




- You may print or download to a local hard disk extracts for your personal and non-commercial use only.




- You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.




- You may not, except with our express written permission, distribute or commercially exploit the content, nor may you transmit it or store it in any other website or other form of electronic retrieval system.




- Copyright of all images and artwork submitted to Cakes by Waterfields for reproduction will remain with the photographer. The owner of the supplied image or artwork must hold the copyright of all images. It is the legal responsibility of the person supplying the image or artwork to ensure that they comply with these ownership and copyright requirements and own the rights to reproduce the images.




- It is a condition of Cakes by Waterfields that you have the right to copy, upload or otherwise deal with those images to allow us to reproduce those images or artwork in accordance with these terms. By placing your order you are agreeing to these terms and conditions and declaring you have full copyright of the images or artwork supplied to us.




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