Refunds and Cancellations

• As our cakes are made to order and personalised to your specification, orders cannot be cancelled once the cake has been made or decorated.  Therefore as a rule we do not offer refunds on cakes cancelled less than 5 days prior to the collection date.

Customer Satisfaction

Complaints are rare and are taken very seriously so if you find you are unhappy with your purchase, for any reason, please contact us immediately. 

• Repairs to cakes, including inscription mistakes, can be corrected. You are required to give us this opportunity so please check your cake carefully on collection and tell a member of our shop staff if there is a problem. 

It is important to us that our customers are satisfied with every purchase made.  However, we do understand that there may be rare occasions when you wish to return goods after purchase.

• Some complaints may require further investigation and an immediate refund may not always be possible.
• To ensure we are able to fairly assess the nature of the complaint, cakes or part of cakes, must be returned within three days of purchase
• The maximum refund we offer is the value of the cake.

General Terms

Photographs displayed on our website are for general illustration only and the ordered cake may vary from that shown. Your statutory rights are not affected by any statements contained in this document or our website. English law applies to all transactions. We reserve the right to change these terms & conditions from time to time.

Acceptance

By placing an order with Waterfields (Leigh) Limited through our website, over the telephone or by any other medium you are agreeing to these terms.